U.S. Mailing Address
A U.S. mailing address is required for mailing of the insurance ID card, as well as any claims and/or benefit information. If you do not have a U.S. mailing address, you may enter the following address:
P.O. Box 7312
1834 Wake Forest Rd.
Winston-Salem, NC 27109
This is the mailing address for the Student Health Insurance Office. We will hold insurance ID cards up to 30 days for pick-up. You may pick-up your insurance card in Reynolda Hall 6A. Once you have established a U.S. mailing address, please contact Student Blue to change your address. Failure to update your mailing address with Student Blue will result in you not receiving claim reimbursements, insurance verification letter, and tax forms.
International Student Requirements
All international students with F or J visas will be required to have health insurance as a condition of enrollment. International students with F or J visas will not have the option to waive from the Student Blue plan unless they are covered by a plan with comparable benefits and it is reviewed and approved by the University based on the minimum criteria. Additionally, the plan must be provided by a company licensed to do business in the U.S. with (a) a U.S. claim payment office, (b) a U.S. telephone number, and (c) plan literature available in English.See the bottom of this page for an explanation of F and J visas.
If you are considering purchasing insurance in lieu of Student Blue, please contact the Student Insurance Program in advance to ensure the plan is acceptable. To have your plan reviewed, email your policy to firstname.lastname@example.org.
The criteria for the student insurance program are as follows:
- Have a lifetime maximum benefit of at least $1,000,000. Plans with per incident, per illness or maximums that are less than the lifetime maximum are not acceptable.
- Provide access to health care providers in the Winston-Salem, NC area for emergency and non-emergency conditions, including mental health care. If you have an HMO or EPO and Winston-Salem, NC is out-of-network, your coverage doesn’t meet our criteria. If your HMO or EPO offers guest privileges, you must contact your insurer to receive guest privileges and do so prior to waiving coverage.
- Provide prescription drug benefits
- Remain in effect while enrolled at WFU
Wake Forest University exempt and nonexempt employees and faculty members (who may also be degree-seeking students) are not eligible to enroll in Student Blue. This exclusion does not apply to WFU students who have assistantships.
What is a J Visa?
The exchange visitor (J) nonimmigrant visa category is provided for persons who are approved to participate in exchange visitor programs in the U.S., under provisions of U.S. immigration law. This means that before you can apply at a U.S. Embassy or Consulate for a J visa, you must first apply, meet the requirements, and be accepted for one of the Exchange Visitor Program categories through a designated sponsoring organization. If you are accepted as a participant in an exchange program, the sponsor will provide you with information and documents necessary to apply for the J visa to enter the U.S.
The visa issued to people who will be participating in an educational or cultural exchange program.
What is a F Visa?
The F visa is for people who want to study at an accredited U.S. college or university, or to study English at a university or language institute.
F-1 Student Visa General Information: The United States welcomes foreign students to American language schools, high schools, universities and other institutions of higher education. Thousands of learning institutions are approved by the USCIS to accept foreign students as full time students.
For the basics on US Visas, please visit http://travel.state.gov/visa/.
*Visa information provided by Travel.State.Gov a service of the Bureau of Consular Affairs, U.S. Department of State
Resources when Student Health Service is Closed
Please visit http://www.wfu.edu/shs for Student Health Service closing notices and alternative resources.
Repatriation and Emergency Evacuation Benefits through Student Blue, BCBSNC
In the event of an unforeseen injury or illness where emergency evacuation is determined to be MEDICALLY NECESSARY for you to be transported under medical supervision to the nearest HOSPITAL or treatment facility for treatment, or to be returned to your place of residence for treatment, BCBSNC will arrange for and pay for reasonable expenses incurred for the transport up to the benefit maximum. Transportation shall be made via the most direct and economical route. Covered land or air transportation includes, but is not limited to, commercial stretcher, medical escort, or air ambulance.
Transport services, including proper medical supervision during transport, are only eligible for payment if arrangements are made through BCBSNC by calling 1-800-810-2583 (arrangements within the United States) or through BlueCard Worldwide by calling 1-804-673-1177 (international arrangements). If these services are not pre-approved and arranged in advance through BCBSNC or BlueCard Worldwide, services will not be covered. Medical services received prior to and after medical evacuation are subject to all coverage requirements and limitations under this health benefit plan. If you disagree with a MEDICALLY NECESSITY determination, see “What If You Disagree With Our Decision? on page 43 of the member guide available at bcbsnc.com/wfu. For limitations and exclusions see page 49 of the member guide available at bcbsnc.com/wfu.
In the event of an injury or illness resulting in death, all reasonable expenses incurred for preparation and return of the remains to the country/state of residence will be covered up to the benefit maximum ($8,000). Services are only eligible for payment if arrangements are made through BCBSNC by calling 800-810-2583 (arrangements within the US) or through BlueCard Worldwide by calling 804-673-1177 (international arrangements). If services are not arranged through BCBSNC or BlueCard Worldwide these services will not be covered. For limitations and exclusions see page 49 of the member guide available at bcbsnc.com/wfu.
Glossary of Terms
For insurance definitions such as co-payment and deductible, access the Glossary of Terms.
To Confirm Policy Benefits
Call Student Blue at 1 (800) 579-8022
Student Health Insurance Office
P.O. Box 7312
1834 Wake Forest Road
Winston-Salem, NC 27109
9A Reynolda Hall
Student Insurance Program Administrator
Finance and Operations, Campus Life